![]() NOTE: IF NONE OF THE SOLUTION ABOVE WORK FOR YOU PLEASE CONTACT SUPPORT IN ORDER TO ASK FOR A REPLACEMENT OR A REFUND.The Sims Medieval was a game that passed many Sims players by when it was released back in 2011, which is a shame because it is a quite entertaining and distinct Sims game. The not so good news is that we don’t know when the issue will be fixed for good.įrom the outside it looks like a simple enough problem but it turned out to be much more complicated than we thought. We understand how frustrating the situation is and we truly appreciate your patience. The good news is it is not necessary to send us your files anymore (Big kudos to all the players who shared their log files with us). Thanks to your help we have identified the core issue of the problem and we are now working on a potential solution. Sorry for taking so long to come back to you. zip archive and upload it to a 1-click hosting service (e.g. dropbox) and send me the link by PM. Enter this folder.Īlternatively you can send a. In the installation folder there will be a folder called _Installer. Go to the installation folder of the game you are trying to install. ![]() Once in the library folder navigate to Application Support/Origin/Logs to find the Origin logs Press Cmd+Shift+G in the Finder and enter ~/Library/ The logs are located in the following folder: ~/Library/Application Support/Origin/Logs/ (The ~ is the home directory for you). Thank you for helping me understand the situation a bit better. Could Mac players send me by private message their Origin Client Logs and the Origin Installation Logs? ![]() With the new year coming, please allow them a few days to examine the logs and conduct their investigation. I will update this thread as soon as they come back to me. Just wanted to let you know that I have already received a few logs and have transmitted them to our team of Experts. zip archive and upload it to a 1-click hosting service (e.g. Regarding the files, simply copy paste the logs in your private message and I'll do the rest If it's too long, just let me know you're sending PM 1/2 and 2/2 for instance.Īlternatively you can send a. In the installation folder there will be a folder called _Installer.Go to the installation folder of the game you are trying to install.Once in the library folder navigate to Application Support/Origin/Logs to find the Origin logs.Press Cmd+Shift+G in the Finder and enter ~/Library/.The logs are located in the following folder: ~/Library/Application Support/Origin/Logs/ (The ~ is the home directory for you). Thank you for helping me understand the situation a bit better. Could Mac players send me by private message their Origin Client Logs and the Origin Installation Logs? I feel because it is closing time for them, though I've been trying to get this solved since early this morning.Ĭan someone, anyone help me with this isssue please? I love the sims, but this is very annoying, and upsetting.Īlso, I stayed on hold for a tech support person when the young man who called me back could not help me for 58 minutes, when the wait was only to be 5-8mins, then I got hung up on, and still no one has called me back. I don't know what to do, accept ask for my money back, and I don't want to do that because I really want to play this game. I have the downloaded version of the game, which means that once I download and install my game, my product is already registered. I have copied and pasted the numbers, and have manually entered them. When I do so, it tells me the Activation Failed, serial entered is invalid. When I go to play Sims Medieval, I am prompted to enter my game product code. They have had me to uninstall, re-install, and have switched out my games twice, and still when I go to play my game I get an error. I have spoken with customer support several times. I need help, and I am very, very frustrated.
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